IPTVONEPLUS —

Refund Policy for IPTVOnePlus

Effective Date: 28 Jul 2024

At IPTV One Plus, we strive to provide our customers with the highest quality IPTV services. Our policies are designed to ensure that our customers have a clear understanding of our services, including our refund policy. Please read this policy carefully to understand your rights and our obligations regarding refunds.

1. Free Trial Offer

We offer a free trial period for new users to experience our services before committing to a subscription. This free trial allows you to evaluate our service quality and compatibility with your devices.

2. Refund Eligibility

Due to the nature of our services and the availability of a free trial period, we do not accept refund requests once a subscription is purchased or an account is created. Refunds are only granted under the following exceptional circumstances:

  • Service Outage: If our services experience a continuous outage or significant technical issue that prevents you from using the service, and the issue is confirmed to be on our end.
  • Non-Delivery of Service: If you have not received the service you paid for due to an error on our part.

3. Refund Request Process

If you believe you are eligible for a refund under the conditions stated above, please follow the steps below:

  1. Contact Us:

  2. Provide Details:

    • Your account information (username and email address).
    • A detailed description of the issue you are experiencing.
    • Any relevant screenshots or error messages.

  3. Investigation:

    • Our support team will investigate the issue to determine if it meets our refund criteria.
    • We may request additional information or evidence to assist in our investigation.

4. Refund Approval

  • If your refund request is approved, we will process the refund within 14 days from the date of approval.
  • Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

5. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

  • Change of Mind: If you decide you no longer want the service after purchasing a subscription.
  • User Error: Issues resulting from incorrect setup or usage of the service by the user.
  • Device Compatibility: Incompatibility with devices that were not specified as compatible during the free trial period.

6. Contact Information

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us:

By subscribing to our services, you acknowledge that you have read and agree to our refund policy. We appreciate your understanding and thank you for choosing IPTV One Plus.